Disabled account and app FAQ

Disabled account and app FAQ

Account login

1. Can't log in to my account
2. How do I recover my account password?

Disabled account

1. Why can't I sign up for AdMob?
2. How do I report click sabotage?
3. Why was my AdMob account disabled?
4. Can I appeal the disabling of my account?
5. What if ad serving was disabled to my app due to a specific policy violation and I received an email notification?
6. My account was disabled for being related to another disabled account. Can you tell me more?
7. Will I still be paid out for my earnings?
8. How many accounts can I have?

Account login

1. Can't log in to my account

   Use this troubleshooter to solve problems with signing in to your AdMob account.

2. How do I recover my account password?

   Please go to the account recovery page, and enter your login address to reset your password.

Disabled account

1. Why can't I sign up for AdMob?

   According to our AdSense Terms and Conditions, publishers whose AdSense account has been disabled due to invalid click activity cannot participate in the AdMob program.

2. How do I report click sabotage?

   If you suspect invalid click activity by a third party, use this form to report it to our spam team.

3. Why was my AdMob account disabled?

   Because we have a need to protect our proprietary detection system, we're unable to provide our publishers with any information about their account activity, including any web pages, users or third-party services that may have been involved.

   As you may know, Google treats invalid click activity very seriously, analysing all clicks and impressions to determine whether they fit a pattern of use that may artificially drive up an advertiser's costs or a publisher's earnings. If we determine that an AdSense account may pose a risk to our Google advertisers, we may disable that account to protect our advertisers' interests.

   As outlined in our Terms and Conditions, Google will use its sole discretion when determining instances of invalid click activity.

   If you previously participated in AdSense and your account was disabled for invalid click activity, you cannot participate in the AdMob programme.

4. Can I appeal the disabling of my account?

   We're always willing to work with you to resolve any issues that you may have. If you feel that this decision was made in error, and if you can maintain in good faith that the invalid click activity was not due to the actions or negligence of you or those for whom you are responsible, you may appeal the disabling of your account by using this form.

   Once we receive your appeal, we'll do our best to inform you quickly and will proceed with appropriate action as necessary. Please understand, however, that there is no guarantee that your account will be reinstated.

   Please also bear in mind that once we've reached a decision on your appeal, further appeals may not be considered and you may not receive any further communication from us.

5. What if ad serving was disabled to my app due to a specific policy violation and I received an email notification?

   The email notification that we sent you included vital information such as whether this was an app-level or an account-level action. If we've disabled ad serving to your app, then we'll advise you on the specific violation that we found. You'll also find an issue ID number which you'll need to submit an appeal once the violation has been fixed by using the policy violation appeal form.

   If your notification did not contain an issue ID, then the decision was final and you cannot appeal.

6. My account was disabled for being related to another disabled account. Can you tell me more?

   Just as with invalid click activity, we're unable to provide our publishers with any information about relations that we find between publishers' accounts. Please understand that we take this precaution with all of our publishers for the sake of protecting our proprietary detection system.

   Please also bear in mind that Google reserves the right to disable an account for any reason. If we determine that an AdMob account may pose a risk to our advertisers, we may disable that account in order to protect our advertisers' interests.

7. Will I still be paid out for my earnings?

   According to our AdSense Terms and Conditions, publishers disabled for policy reasons may not receive any further payment. Where appropriate and possible, we'll refund your earnings to affected advertisers. In addition, if your AdMob account has been disabled, then you will not receive further payment.

   Please also note that we stop payments on any outstanding cheques for accounts that have been disabled for policy reasons. We ask that you refrain from depositing any cheques you may receive in the future, as your bank may charge fees for depositing a stopped cheque.

8. How many accounts can I have?

   Each user may only have one AdMob account at any given time. Duplicate accounts aren’t allowed.

   If you have more than one AdMob account, you’ll need to decide which account to keep, then cancel the extra account(s). 

   If you have trouble accessing any of your accounts, use the sign-in troubleshooter to help you gain access.